Recognise that bad communication can have a negative effect on business (C)
Understand the main problems for a business that can stem from poor communication (A)
Starter ( 10 mins)
Outline the problems you see in this video
Keywords ( 5 mins)
Add todays keywords to your Unit 4 keywords spreadsheet
Information (5 mins)
Results of bad communication:
Falling sales - if the business is not getting the message through to customers accurately.
Disruption of supplies - poor or incorrect communication with suppliers can lead to a breakdown in the supply chain
The environment - if the business is not communicating its commitment to the local and wider environment this can result in bad publicity
Effects on the workforce - staff can become demotivated and look to leave if they feel they are not being kept in the picture regarding the businesses successes/problems
Effects on productivity & efficiency - demotivated staff may underperform and if staff turnover is high there will need to be a lot of retraining to get new staff to the right level of productivity and efficiency
Bad Publicity - A struggling business will find that bad publicity reduces customer confidence and customers may go elsewhere
Task (20 mins)
Visit Trip Advisor and look for a LOCAL restaurant Find a good and bad review and paste each into a google document. Add your name in the header and page numbers in the footer.
In at least 100 words describe the impact that each of the comments could have on the restaurant
Task (20 Mins)
In the same google document explain how 2 of the reasons below for poor staff motivation would affect YOUR performance at work.
Use at least 100 words for each explanation.
Favouritism
Too much work
Lack of recognition & praise
No progression
Poor leadership
Lazy co-workers
Lack of company benefits
Micromanagement
Job role not challenging enough
Not explaining your actions
PRINT YOUR WORK!
==
==
Plenary ( 5 mins)
Discuss with a friend a time when bad communication has caused you a problem.
Methods of Communication
Lesson 1 Lesson 2 Lesson 3 Lesson 4 lesson 5 Lesson 6 End of Unit Test
Lesson Objectives
Starter ( 10 mins)
Outline the problems you see in this videoKeywords ( 5 mins)
Add todays keywords to your Unit 4 keywords spreadsheetInformation (5 mins)
Results of bad communication:
Task (20 mins)
Visit Trip Advisor and look for a LOCAL restaurant
Find a good and bad review and paste each into a google document. Add your name in the header and page numbers in the footer.
In at least 100 words describe the impact that each of the comments could have on the restaurant
Task (20 Mins)
In the same google document explain how 2 of the reasons below for poor staff motivation would affect YOUR performance at work.
Use at least 100 words for each explanation.
PRINT YOUR WORK!
==
==
Plenary ( 5 mins)
Discuss with a friend a time when bad communication has caused you a problem.